Grievance redressal
If something went wrong with a booking, a payment, a professional's conduct or your personal data, tell us. Every grievance is recorded and answered.
Grievance officer
Write to support@docatdoor.com with the subject "Grievance". We acknowledge grievances and respond within the time required by law.
How to raise a grievance
- Signed in: go to Help & Complaints, choose the booking (if any) and describe what happened. You get a ticket number and can follow replies there.
- By email: write to support@docatdoor.com with the subject "Grievance". Include your registered phone number, the booking reference if there is one, and what you would like us to do.
- By phone: +918898118851
What happens next
- We acknowledge your grievance and give you a reference number.
- We look into it, which may include speaking with the professional or partner involved.
- We reply with what we found and what we will do, within the time required by applicable law.
- If a refund is due, it follows our cancellation & refund policy.
Personal data requests
To see, correct or delete your data, or to withdraw consent, use My Data & Privacy when signed in, or write to the grievance officer above.
Medical emergencies
Do not use this process for emergencies. Call 112 or go to the nearest hospital.